Frequently asked questions
Whether you are a new user or an experienced trader, on this page you will find answers to all your questions. If this is your first time dealing with bitcoins, you can learn how to buy bitcoins with P2CRYPT, using this handy guide. If you want to become a trader, an online guide to selling bitcoins is for you. You can also ask a question on our forums or submit a support request, to contact our support team.
Additional help
Getting started
If you are new to P2CRYPT and want to buy bitcoins, check out our «Buying guide», to learn how to buy bitcoins.
Storage
Using P2CRYPT
You can read our Security Guide, which contains detailed information on how you can secure your account. The following measures will protect you from most phishing and hacker attacks.
- Enable two-factor authentication for your account. This will protect your account if unauthorized persons find out your password. With two-factor authentication enabled, you cannot log into your account without knowing your password. Remember to write down or save backup recovery codes.
- Use a strong password with at least 10 characters. Managing complex passwords is easy with password managers such as KeePass ( ), KeePassX ( / ) or 1Password ( / ).
- Do not use the same password on other websites and do not share your password with other people, even friends.
You can activate all these security features in your profile under Security.
The owner of a p2crypt.trade account is responsible for his own security. If your user account is compromised, you will lose your funds, and since crypto transactions are not reversible, p2crypt cannot help you get them back.
What to do if someone logged into your account
- Change your password immediately.
- Immediately make a request to the support team with a statement of what happened, specifying a hidden login, your name, IP address, phone number associated with your account, and information about your latest activities on the site. You can find out your IP address by searching in Google using the key phrase "What's my IP?".
Two-factor authentication can be activated in the security settings. We suggest you use mobile two-factor authentication.
When activating two factor authentication it is very important to write down the backup codes in a safe place, preferably on paper. If you lose access to your two factor codes, you will not be able to login and a two factor reset will be required, which will take two weeks to process.
Go to the Two Factor Authentication page, go to the Two Factor Authentication section. Install the authentication application on your phone. You can use Google Authenticator on your Android, iOS and Windows Phone devices. You can download this app from the app store. Click "Enable Two-Factor Authentication" on the P2CRYPT web page.
Record the backup code shown on the page and store it in a safe place, on paper and on removable media. This is a very important point.
Run the Google Authenticator app on your smartphone and click "Start Setup".
From the mobile application, select the "Scan barcode" option.
The Google Authenticator application now has a two-factor authentication code that is a one-time-only and constantly updated. To complete the configuration, select the code from the Google Authenticator application and enter it in the "Authenticate Code" field on the P2Crypt 2-factor authentication activation page, then enter your password in the "Your Password" field and click "Enable 2-factor authentication". Translated with www.DeepL.com/Translator (free version)
Setup is complete and you are now secured with two factor authentication! Each time you login to your account, you will be prompted to enter the code shown in the authentication application.
p2crypt.trade uses a feedback system - it shows the grade in your public profile. This rating, expressed as a percentage, reflects the total amount of positive feedback from the user.
A review can be left only once, and such a review can relate to one of four types: safe, positive, neutral, lock and lock without review. The reviewed review will be displayed on the member's public profile if certain conditions are met, otherwise the review remains unconfirmed. An unconfirmed review can only be seen by the user who received it and by p2crypt administrators; such a review does not affect the review rating. Translated with www.DeepL.com/Translator (free version)
Users who have not made any transactions may not provide feedback; however, if they flag each other as verified or unverified users, they may provide feedback that is trustworthy, neutral or blocked.
Explanation of the types of reviews:
Trustworthy - Reliability feedback increases the recipient's appreciation of the feedback, while at the same time flagging the recipient as a verified person. People you flag as verified can see your listings for verified users only. A list of the people you flag as verified can be found in your profile.
Positive - Positive feedback increases the evaluation of the recipient's feedback.
Neutral - Neutral feedback does not affect the evaluation of the recipient's feedback.
Block - As a result of the blocking, the user will no longer be able to contact you and receive negative feedback from you, which reduces the user's feedback rating.
Blocking without feedback - This option blocks the user from contacting you, but it does not affect his or her feedback rating.
Withdrawal may be confirmed or unconfirmed. A confirmed review will be displayed in the member's public profile and will affect the evaluation of the review. An unconfirmed review is only visible to the receiving user and P2Crypt administrators. One of the following conditions must be met in order for an unconfirmed review to become confirmed:
- transactions between the receiving and leaving feedback users should be over 0.2 BTC;
- the total volume of transactions leaving the user's feedback should be more than 5 BTC;
- the user who leaves a recall has passed the ID check and has the volume of transactions amounting to at least 0.1 BTC;
Вы можете изменить оставленный вами отзыв. Зайдите в профиль соответствующего пользователя, для которого вы оставили отзыв, найдите раздел отзывов и нажмите на кнопку "Обновить отзыв". Вы не можете изменить отзыв, оставленный вам другими пользователями, однако, если вы считаете, что этот отзыв ошибочен, вы можете связаться с вашими партнерами по предыдущим сделкам с помощью раздела "Закрытые контакты" на вашей Информационной панели и попросить их изменить свой отзыв.
P2Crypt administrators and moderators never edit or delete user feedback. Exceptions include reviews that disclose personal information, or reviews that are offensive, racist, or threatening.
When you access a member's profile, you see a large button that you can use to mark the member as verified. Verified members can view the deal listings you've created and configured so that they only appear for verified members. Traders can use this functionality, for example, to create ads with more attractive prices for their regular customers and reward repeat trades.
At this time, we do not allow changing login for security reasons.
Web-based notifications allow you to see pop-up notifications in your browser when you receive new notifications on P2Crypt. If you are trading and want to know immediately about events, include web notifications in your profile.
Put a checkmark in the "Enable Web Notifications" box and when your browser asks you for permission to display Web notifications, click "Accept". That's it, now you will receive web notifications.
You can see the login history, go to the Login History page in the security settings. Here is a list of all the logins to your account.
P2CRYPT Commission
Registering, owning an account, and buying and selling cryptographic currency is completely free.
For each transaction, P2Crypt users who have created ads will be charged a commission of 1%.
Transactions in wallets of other P2Crypt users - free.
Transactions in other crypt wallets are charged by the network commission of the corresponding crypt currency. The current commission is shown on the page of the purse under the heading "Comission". The commission amount depends on the current intensity of use of the network block chain and is regulated automatically depending on the network load at this or that moment so that your transactions are confirmed as soon as possible. Transaction fees are paid from your P2Crypt wallet when sending your transaction.
When sending crypt currency to P2Crypt wallet, bitcoin network commission is deducted from the deposit amount. The amount of commission depends on how busy the network is. If your deposit amount is less than the network commission amount, such deposit will not be processed. The current amount of bitcoin commission is shown on the page of your wallet.
Frequent problems and solutions
Announcement creation and bitcoin trading
There are many factors that affect the visibility of the ad, such as your trading history; reviews; account duration; ad settings and more. If your ad is invisible, check to see if this is due to the following common reasons.
- Crypt in your P2Crypt wallet. If you place ads that involve online payment, your wallet must have at least 0,04 BTC or the equivalent in another currency, otherwise the ads will not be visible.
- Announcement on the main page of the site. Only 6 ads from each category are shown on the first page, except for ads with some high-risk payment methods. You must be an experienced trader with a lot of completed trades before your ads appear on the front page.
- The ad does not appear in search results. When you search for ads, a maximum of 15 ads will appear in the results. If more ads meet your search criteria, you can see them by clicking on the "Show more..." link and choosing a payment method. When you make more transactions and have more reviews, your ads will also be shown in the first 15.
- Mistakes in the ad. If you can't find your ad, there may be problems with its settings. Go to the public page of the problematic ad and at the bottom of the page you will see a tool with which you can check your ad for errors that prevent it from appearing in search results. Click on the ad title to start checking and find out who can open a deal on this ad and who can see it. This will show and explain any possible reasons why your ad is not displayed.
- Support request. You can make a request to the support team for help.
The number of ads placed by each user is limited. If you have recently started trading, you can place five ads. To place more ads, you need to have more trades.
To get the trader's "Pro" symbol, you must meet all the following criteria:
- you've undergone an identity verification procedure;
- the account was registered more than 150 days ago;
- at least 100 positive, confirmed reviews;
- you made at least 20 BTC trades;
- the volume of your transactions in the last 30 days must be 2 BTC.
When your account meets all of the above requirements, you will automatically receive a "Pro" Trader icon. Read the current statistics of your trading. The date of your account registration and reviews can be viewed on the public page with your profile.
Prices for ads are based on exchange rates. Bitcoin exchange rates are volatile and can change rapidly.
P2Crypt updates its exchange rates and ad prices every five minutes. The prices listed in the lists of ads and on the first page are cached and updated a bit slower. Sometimes, when the price changes quickly, ads with the same balance price may display a different price. Sometimes market data is not available for some currencies, which leads to delay in updating prices in ads. However, when you open a page with the relevant ad, you will see a more relevant price.
The purchase price is determined at the moment when the buyer of bitcoins sends a request for a deal.
You can view the Market Price Manual (Binance) as the base price and enter your commission percentage in the "Commission" field.
You can also use the negative commission value if you want to sell below the market price (or pay).
At floating prices, the number of bitcoins purchased fluctuates with the bitcoin exchange rate. The amount of transaction in bitcoins is determined at the moment of closing, not at the beginning of the transaction.
The floating price is calculated based on a variable exchange rate. The seller can also set an additional premium.
You can see the pricing guide for more complex formulas. If javascript is enabled in your browser, you can use the weighted (USD24) or market price (bitsmap) as the base price and enter your commission percentage in the commission field.
You can also use the negative commission value if you want to sell below the market price (or pay).
Some ads are marked as "For verified users only". These ads are only available for accounts that you have marked as "verified" on P2Crypt.
How can I mark someone as a "verified user"? To add people to your list of verified members, you can invite your friends via referral link for invitations, visit their public profile on p2crypt.trade, or give a testimonial at the end of a transaction with them. A list of people you trust can be found under your profile.
Creating special deals for verified parties. To create an ad for verified users only, check the corresponding option in the ad editing form. The seller of bitcoins decides on trust in the user. Only the people you have marked as verified have access to your ads. Only people who trust you have access to your ads.
If you want to show other members in transactions that you verified the identity of a P2Crypt member, go to your profile and check the "Show me to other members as verified real name" box.
Each time a user whose real name you have verified opens a trade with another trader, the security box will display a message that you have verified that user's real name. This is a convenient way to increase mutual trust between users.
Glossary P2CYPT
Addres
The bitcoin address looks like a long string of random letters and numbers. Addresses are used when you want to send or receive bitcoins. Each wallet has at least one address to receive and one address to send. If you want to get the bitcoins in your wallet, you need to give the sender your receiving wallet address.
AML & KYC
"Anti-Money Laundering" and "Know Your Client" is a group of laws in the United States that require Bitcoin merchants to know their clients. Some sellers will ask you to show proof of identity in compliance with these laws. In other countries, similar laws and requirements may apply.
Chain of blocks
The chain of blocks is the technology on which the bitcoins are based. It's what makes the system work. Transactions with bitcoins are sent to the chain of blocks so that the Pitmen put them in the blocks they "dig out". Once a block containing your transaction is "added", it is added to the chain of blocks, and your transaction receives one confirmation.
Blockchain.info
Not to be confused with a chain of blocks. Bluexxan.info is one of the many websites that work as block chain navigators. These websites allow you to "see" a chain of blocks and what happens in them. In practical terms, they allow you to view your transactions and see if they are validated. You can also check how many unconfirmed transactions you have. The more there are, the longer it will take to confirm your transaction.
Bitcoin block
A Bitcoin block is one link in a chain of blocks. One block contains a group of confirmed transactions with bitcoins. When bitcoins "get" these blocks, they use computer algorithms for calculation, which, being embedded in a chain of blocks, confirm the transactions. In turn, the bitcoins are rewarded for the transaction and the newly created bitcoins are rewarded for the transaction confirmation.
BTC/coin
BTC is an abbreviation for the word "Bitcoin." Coin, coins, etc. - are also slang marks for bitcoins.
Circle/Coinbase
– two Bitcoin exchanges in the U.S. that require proof of identity before a bidding permit can be issued. In addition, there are several other restrictions.
Cold storage / Cold wallet
Here we mean the safest way to store bitcoins is offline. It is also the method most often used to store P2CRYPT bitcoins.
Confirmation
To complete a bitcoin transaction, you must confirm it. It is recommended to wait for at least 3-6 confirmations before considering a transaction valid. Confirmation occurs when the transaction is added to the block that the Pitmen successfully "dig out".
Exchange
Exchange is a platform/service where users can exchange one type of currency for another.
Fiat
Fiat – is a Latin word for "so be it" or "so be it." This word is used as a term for all currencies whose value is determined by an order of the government or other central authorities.
Hot wallet
Contrary to cold wallet/cold storage. The hot purse is located on the computer connected to the Internet. On P2CRYPTgorechim purse is called a purse in which we constantly store a small amount of bitcoins. This is where your transactions are sent from. Here we store only a very small amount of money to protect us from hackers.
"Mining"
This is what bitcoins "miners" do to confirm transactions and add them to the chain of blocks. When a Bitcoin Miner is "mining", it performs complex calculations using a computer, the answers to which can easily be confirmed. Thus, when the "miner" completes the calculation, everyone at once sees that the "miner" has actually done the work. This work can then be used to create a bitcoin block. In return, the "miners" receive new bitcoins and transaction fees for their "mining".
Multisignature
Multisignature is often used in combination with a wallet. A multi-signature wallet has several encryption keys attached to it. In this case, if you have, say, two of the three keys, you can withdraw money from your wallet, but if you have only one key, there is nothing you can do.
P2P
"Person to person". It's a form of network structure. Instead of carrying out all operations through the centralised node, in structure "Person to person" all is organised on a principle "from the user to the user". There is no centralised component.
Satoshi
Satoshi is the smallest bitcoin that can be sent, equal to 0.00000001 BTC.
Satoshi Nakamoto
The alias of the man who invented the bitcoins. Nobody knows who this man is, but he owns quite a lot of BTC.
SEPA bank transfers
Bank transfers of the "Single Euro Payments Area" (SEPA), SEPA bank transfers are a special type of bank transfers within the EU.
Transactions
Transaction with bitcoins, fact of transfer of bitcoin from one purse to another.
Transaction fee
Since the bitcoins are working to validate your transactions, they will not do so for free. Therefore, you pay them a very small amount in bitcoins to continue their confirmation work. That's why every time you make a transaction with bitcoins, you have to pay a very small amount for it.
Txid
Transaction identifier. This long string of letters and numbers is the identifier of one transaction. It can be useful to copy this ID to the block chain navigator to see what is going on with your transaction. The ID is mainly used to see how many confirmations a transaction has.
Wallet
The place where you keep your bitcoins. New users are sometimes confused by the fact that the wallet is essentially just a bitcoin address. A bitcoin wallet can exist on a service like P2CRYPT, in an application on your phone, on your computer, or even on a piece of paper! It's just a set of letters and numbers, and it doesn't matter where you store it. It is perfectly normal to use your P2CRYPT account as a wallet when you are just starting out. However, as you accumulate more bitcoins, you may start to think about different ways to store them.
